Head of Retail

Berry Bros. & Rudd are recruiting for a Head of Retail to continue the company’s proud tradition of 300 years of wine retailing.

Based at its flagship store at No. 3 St James’s, this position will play a key role in shaping BB&R’s exciting future: managing UK retail operations and driving commercial performance through outstanding customer experiences.

Our broad range of customers can discuss their bespoke wine needs at our iconic 3 St James’ space, enjoy an expertly curated range of wines from £10 to £10,000+ at the recently opened 63 Pall Mall shop or browse bin-ends and selected bottles at our Warehouse Shop in Hampshire.

Success will involve ensuring our current retail offering and highly-knowledgeable teams perform, across all sites, to the highest standards of prestige retail, in addition to helping develop our future proposition.

The role scope itself is wide, with responsibilities ranging from active service on the shop floor to attending senior commercial meetings, requiring a level of versatility and an enthusiasm for all aspects of the job.

This position would suit a highly motivated and natural leader, with experience in managing a retail operation – ideally in wine & spirits or prestige retail. The successful candidate will combine an exemplary customer service ethic with commercial acumen and knowledge of leading retail practices. Additional prerequisites include the ability to inspire and develop our loyal teams, and to proactively problem-solve and convert plans into action, whilst meeting BBR’s high expectations around exceptional customer experiences.

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