IT Service Process Manager
Function: Business Systems - IT
Salary: £60,000 + bonus + 35 days holiday + Flexible Benefits + Bupa + Award Winning Pension + Product Allowance
Your Flexible benefits are worked out as 15% of the base salary which you can take as cash or as a car allowance
WHY FIT IN, WHEN YOU CAN STAND OUT?
We're proud to be the UK's leading Pub, Cider and Beer Company. With over 2,000 colleagues employed across the UK, we offer fantastic opportunities for people with talent and drive. From brewing to sales and marketing, from logistics to finance, IT and HR - there's much more to our business than you might imagine.
Our unrivalled portfolio of brands includes Foster's, Strongbow, John Smith's, Bulmers, Desperados and of course the world-renowned Heineken® and, with 3000 pubs, we are one of the UK's leading leased pub businesses and a passionate supporter of the great British pub.
Heineken UK are implementing a significant IT business transformational change. There are a number of new vacancies as we align ourselves with the business to deliver an unprecedented portfolio of change, including, the integration of a major acquisition of 1900 pub estate; a programme of 26 "business transformation" projects across our business; a complete redesign of our supply chain arrangements; a maturing of our market-leading B2B digital proposition, and a desire to drive a digital agenda across the business, specifically as we interact with our consumers, customers and colleagues.
We've ambitious goals. And we know it's the expertise and enthusiasm of our people that fuels our growth. Right now we're looking for an outstanding IT Service Process Manager to join our team.
Reporting into the IT Manager for Service you will provide leadership, robust governance and control over the IT Service framework assuring all IT Services are delivered in accordance with industry good practice which meets Heineken's global control framework.
Your team will be at the heart of Service, building strong, positive relationships at a local and global level are paramount to the success of the function.
You will manage upwards and outwards through strong Account Management and your savvy commercial acumen skills will be put to great use. You will validate services ensuring they meet quality, performance & budget requirements, and make sure systems are secure with adequate level of service aligned to business needs at an acceptable cost.
You will own the Service Framework and work with your team to assure best practice across Incident, Problem, Change, Major Incident, Disaster Recovery, Release Management and Service Introduction. Your accountabilities include Service Acceptance of Project Changes and Service Initiatives into the live environment along with being responsible for the UK Change Advisory Board, which acts as authoritarian of changes ensuring no disruption to business services.
You will have 3 direct reports and own budget responsibilities. You will have extensive experience in the world of Service and have exceptional stakeholder management skills allowing you to communication effectively across a wide range of stakeholders.
PRIDE IN WHO WE ARE, PASSION FOR WHAT WE DO
If you'd like to stand out, rather than fit in, we'd love to hear from you.
Closing Date - 26th March 2018
Job Segment: Service Manager, Supply Chain Manager, Logistics, Manager, Marketing Manager, Customer Service, Operations, Management, Marketing