Hospitality Manager

Function:
Sales
Role:
Any
Employment Type:
Permanent
Hours:
Full Time
Region:
Americas
Area:
Any
Salary:
Competitive
Posted:
20-Apr-18
Recruiter:
Diageo
Job Ref:
61033BR

WHO WE ARE:  
 
Diageo is the world's leading premium drinks company - a business built on the principles and foundations laid by the giants of the industry. The success of Guinness, Smirnoff, Johnnie Walker, Tanqueray and many more, over hundreds of
years, led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong.
 
We have the first record of Guinness being exported to the USA in 1817, and 199 years later in 2016, Diageo Beer Company USA was born as the beer brewing, marketing and selling arm of Diageo in America.  Its purpose is to step-change Diageo's position in the US beer market and to be a vital player in the industry.
 
To manage relationships with 429 distributors who sell Diageo beer products in all 50 states, Diageo Beer Company USA has a multi-layered sales and support organization of 137.  The company's two biggest brands are Guinness and Smirnoff Ice and it has Smithwick's, Harp and Quaker City Malt in its portfolio as well.  It sells 2.2MM BBL a year across ~ 200 SKUs.
 WHY IS THE ROLE IMPORTANT: 
 
The US beer market has undergone a radical transformation in the last 30 years, and is now the most dynamic and vibrant in the world.  To leverage this environment, Guinness is building a new brewery on the site of the historic Calvert Distillery in Baltimore County, five miles from Baltimore International Airport, 10 miles from downtown Baltimore and 30 miles from Washington DC.  The new brewery will be a spiritual home for Guinness in the US, comprising of a medium-scale 100HL Brewhouse to produce c. 100K BBL of Guinness Blonde American Lager per annum, a new visitor center with taproom and restaurant, and a 10 BBL experimental Brewhouse that will be a test kitchen for new Guinness beers.  There will be a focus on barrel-aging and experimentation.
 
The Hospitality Manager will be accountable for our bold ambition to be recognized as the most hospitable brewery in America.  Achieving this will require excellent communication and leadership, working to connect the strategy of the visitor center with the day-to-day operations, managed by our 3rd party Catering & Hospitality Partner.  The Hospitality Manager will have a thorough grasp of the Guinness and Diageo Beer Company strategy and a clear vision for how this translates into a best-in-class visitor experience at the brewery.  Possibly the critical factor in achieving success will be a cohesive, powerful working culture across every part of the organisation.  The creation and management of this culture is the focus of this role, performed while ensuring the operation is effective, efficient and profitable.
WE ARE LOOKING FOR: 
An experienced hospitality professional with contagious passion for beer and service.  Candidates will have at least five years' experience managing operations in a scale hospitality and service organisation, ideally with experience in the beer industry (though this is not a prerequisite).  Candidates will have exceptional people presence with customer service being a core focus. Success in this role will be dependent on flawless business and operational management that serves as a platform for inspiring team leadership and a thirst for perfection.
FINAL CALL TO ACTION: 
This is a unique opportunity to create the pre-eminent service and hospitality culture in the US beer industry, thereby helping write the next chapter in the evolution of the world's most legendary brewery.

IMPORTANT NOTES: 

To all recruitment agencies: Diageo does not accept unsolicited agency resumes. 
Please do not forward resumes to our jobs alias, Diageo employees or any other company location. Diageo is not responsible for any fees related to unsolicited resumes.

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