Trading Operations Manager
Function: On Trade
Location: Edinburgh, Broadway Park
Salary: Up to £36,318 Plus 35 days' holiday, 35% Bonus, Double Matched Pension (up to 10%), Life Assurance (x5 salary), Private Healthcare, Monthly Heineken Product Allowance and much more
WHY FIT IN, WHEN YOU CAN STAND OUT?
We're proud to be the UK's leading pub, cider and beer company. With over 2,000 colleagues employed across the UK, we offer fantastic opportunities for people with talent and drive. From brewing to sales and marketing, from logistics to finance, IT and HR - there's much more to our business than you might imagine.
Our unrivalled portfolio of brands includes Foster's, Strongbow, John Smith's, Bulmers, Desperados and of course the world-renowned Heineken® and, with 3000 pubs, we are one of the UK's leading leased pub businesses and a passionate supporter of the great British pub.
We've ambitious goals. And we know it's the expertise and enthusiasm of our people that fuels our growth. Right now we're looking for an outstanding Trading Operations Manager to join our team.
Reporting into the Trading Business Partner, the Trading Operations Manager will be responsible for delivering a seamless customer contact experience through our people on all interactions. You will provide leadership, development and coaching of aligned team members and actively engage and support the development of your team to ensure better performance and succession planning, whilst contributing to the design and implementation of change programmes and projects that impact the customer contact centre.
We are looking for passionate and effective communicators who are confident in carrying out 1-2-1 training, coaching and development of up to 12 customer agents and working alongside the sales capability team to ensure skills and knowledge are development efficiently.
Our ideal candidate will have a target driven background and use their experience to embed a high performance culture within their team whilst reviewing current process and framework in order to enhance the customer experience.
This is a fantastic opportunity for someone who is a natural leader and has a passion for developing their people whilst consistently exceeding targets.
If this sounds like you then apply today!
PRIDE IN WHO WE ARE, PASSION FOR WHAT WE DO
If you'd like to stand out, rather than fit in, we'd love to hear from you.
Closing date 20th Aprll 2018
Job Segment: Operations Manager, Marketing Manager, Manager, Call Center, Operations, Marketing, Management, Customer Service