Customer Logistics Direct Import Associate

Supply Chain/Logistics
Employment Type:
Full Time
Job Ref:

Role Description
- Provides critical support functions to the OTC process across all business units including Beer, PABs, RTDs and Spirits

- Serves as a single point of contact for Supply sites to deliver industry leading customer service through collaboration, proactive order management and customer engagement

- Acts as the liaison between our Supply sites and our Customer Logistics teams in the support of service delivery to our customers across the NAM markets

- Monitors and ensures on-time flow of product from Diageo plants across the globe, within US and from 3rd party suppliers

Account/Key Stakeholder Responsibility
- Must be knowledgeable about Order to Cash processes and Import Route to Markets

- Champion great service to our Distributors by collaboratively working across the functions

- Ensure consistent delivery of product from the Diageo Supply sites to the Distributors

- Proactively address and communicate issues that might impact delivery

- Establish and continuously improve business relationships with Supplier contacts;  Manage appropriate communications and expectations

- Lead regular collaborative meetings with key contacts within the supply chain (customer operations, importing supply centers) to drive efficiencies in the supply chain

- Actively manage and support new product startups and product discontinuations

- Drive continuous improvements in business processes via critical thinking, share best practices, and ensure appropriate alignment with cross functional teams

- Responsibility

- Manage an average annual volume of 2k in orders, 2M cases with NSV of $350M

- Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality

- Make sound business trade-off recommendations across cost, service, cash and quality to arrive at the most appropriate solution for the business

- Provide critical thinking, sound analysis and appropriate decision making in support of both order management and project management activities (i.e. Net Sales Value, Billings)

Key Outputs/Deliverables
- Ensure customers adhere to order guidelines and proactively recommend order management & process improvements to supply centers (route-to-market, order lead time, order qty)

- Direct to Customer Imported products continue to play an ever increasing important role in deliverance of US Spirits Sales commitments. Must be able to make sound business decisions against cost and service

- Represent Customer Logistics in cross functional meetings to shape and influence key critical business processes, such as innovation, system enhancements, and logistics network.

- Support the continued development and refinement of Customer Logistics processes and metrics to drive continuous improvements in service, cost, and quality

- 2+ years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced CPG company

- Degree in supply chain, business management, or related fields

- Experience in order management systems (preferably SAP)

- Solid capabilities in MS Office Applications - particularly Excel

- Strong written and verbal communication skills

- Ability to work independently and interface with internal and external customers across various levels of the organization

- Demonstrated ability to build strong customer relationships and manage customer expectations

- Proven analytical capabilities and problem solving skills

TO ALL RECRUITMENT AGENCIES: Diageo does not accept unsolicited agency resumes.

Please do not forward resumes to our jobs alias, Diageo employees or any other company location. Diageo is not responsible for any fees related to unsolicited resumes.

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