Team Leader - Customer Service

Function:
Operations
Role:
Any
Employment Type:
Permanent
Hours:
Full Time
Region:
Asia
Area:
Any
Salary:
Competitive
Posted:
09-Oct-18
Recruiter:
Edrington
Job Ref:
278


The team leader for customer service will lead the customer service function in Singapore hub for Asia Pacific and Global Travel Retail.

Job Responsibilities

- Oversee the daily operation in the customer service team

- Ensure receipt and processing of Customer Orders in a timely, efficient and accurate manner. Proactively work with external Customers, Commercial team, Planning team and 3rd Party Logistics.

- Build up the knowledge base for customer service team (SOPs, KPIs, training roadmap, etc.). Provide coaching and mentoring to team members. Identify development needs for team members.

- Responsible on the workload prioritization & resource planning in customer service team

- Handle escalations, trouble shooting, and problem solving

- Drive for continuous improvement of system and processes

To be considered for this role you will to have at least 5 years working experience with focus on Order Management and at least 3 years managing a team. You will be D iploma/ Degree qualified in Business Administration, Supply Chain, Logistics or Customer Service with g ood knowledge of export documentations and SAP .

The successful applicant will be c onfident to participate in cross-functional discussions & decision-making. You will be customer oriented, resourceful and a strong team player. Knowledge or experience in Customer Experience would be a plus.

Closing date: 15 th of October 2018

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