Job Title : Systems and Resourcing Executive
Function: Heineken UK Customer Hub
Location: Edinburgh, Broadway Park
Salary: Up to £22,000 plus fantastic benefits
WHY FIT IN, WHEN YOU CAN STAND OUT?
We're proud to be the UK's leading Pub, Cider and Beer Company. With over 2,400 colleagues employed across the UK, we offer fantastic opportunities for people with talent and drive. From brewing to sales and marketing, from logistics to finance, IT and HR - there's much more to our business than you might imagine. Our unrivalled portfolio of brands includes Foster's, Strongbow, John Smith's, Bulmers, Birra Moretti, Desperados and of course the world-renowned Heineken® and, with 3000 pubs, we are one of the UK's leading leased pub businesses and a passionate supporter of the great British pub.
We've ambitious goals and we know it's the expertise and enthusiasm of our people that fuels our growth. Right now we're looking for an outstanding Systems and Resourcing Executive to join the Customer Hub Systems & Resourcing Team.
Reporting to the Systems and Resourcing Manager, the Systems and Resourcing Executive is responsible for producing and maintaining workforce management mechanisms, to optimise resource efficacy to support the contact centre having the right people, in the right place, at the right time, doing the right thing. They will be equally responsible for the implementation and administration of the contact centre solution (Genesys PureConnect), leveraging its functionality to ensure smooth, simple and efficient Customer and agent journeys (not only for Customer Hub but for all areas that utilise the solution).
Strong experience in Workforce Planning is essential with hands on experience with FTE planning, scheduling, forecasting and Real-Time, in a contact centre environment. Experience with Genesys Connect or similar contact centre solutions is desirable. Strong MS office skills particularly in excel is key as well as experience in project management delivery, coupled with stakeholder management skills.
PRIDE IN WHO WE ARE, PASSION FOR WHAT WE DO
Apply today with your most up to date CV and a Covering Letter. At HEINEKEN UK we are passionate about Great British Pubs, so along with a traditional covering letter talking about you, feel free to simply tell us which pub, bar or restaurant is your favourite (it doesn't have to be one of ours) and the reasons why.
If this sounds like a journey you'd like to join, we'd love to hear from you.
Closing date: Thursday 25th October
Job Segment: Call Center, Project Manager, Customer Service, Technology