WE NEED A CULTURE & CUSTOMER SERVICE GUARDIAN FOR OUR INCREDIBLE BARCELONA BAR!
Our mission here at BrewDog, ever since the company was born in 2007, is to make other people as passionate about great craft beer as we are. We sell our beer in over 60 countries, we've got 37 bars across the UK, 19 more around the world, have our state of the art brewery in Columbus, Ohio making some incredible beer and we are about to start building our new brewery in Brisbane, Australia. The world of BrewDog provides the freedom for you to use your talent and passion, and gives you a front row seat at the craft beer revolution.
We are constantly to push the boundaries & always trying to ensure the distance between ourselves and our customers is as small as possible, and our bars are a vital meeting point for passionate craft beer enthusiasts and novices alike.
About the role
BrewDog Barcelona is the home of BrewDog in Spain. As DM, you will be the people and beer guardian. The one that ensures customer service is spot on & our staff are loving every moment working for us. When you're not looking after people, you'll be making sure our beer is picked, kept and dispensed in just the right way, enabling us to make people as passionate about craft beer as we are.
The role of a Duty Manager is to support the General Manager and Assistant manager in the day to day operations of the bar, including managing the normal daily trade and being responsible for a service and the crew on that shift.
You'll be a part of everything the site involves. Beer, people, customers & sales. You will help us redefine how people experience, perceive and think about beer.
- Managing, handling and responding to customer feedback
- Receiving deliveries & taking reservations
- Assisting with events organisation and execution
- Opening up and preparing the business for opening,
- Closing the business and securing it for the night including cashing up and end of night stock counts.
About the team
You'll be part of a dedicated retail team that are incredibly passionate about craft beer, customer service and the hospitality sector.
As DM at BrewDog Barcelona, you'll be helping to look after a team of around 10 of our wonderful beer slingers.
You'll report to the General Manager Petar. He is super passionate about creating an amazing craft beer experience for customers and an amazing workplace for staff. Help her make this the best BrewDog Bar out there!
- Beer geek
- One year's experience in a similar management role.
- You must know your Bar & Kitchen operations
- Focused on incredible customer service
- The ability to develop others & yourself
- Be able to step up to the plate