Justerini & Brooks Customer Service Executive

Function:
Supply Chain/Logistics
Role:
Any
Employment Type:
Permanent
Hours:
Full Time
Region:
England
Area:
Central London
Salary:
Competitive
Posted:
02-Jan-19
Recruiter:
Diageo
Job Ref:
JR1017185


Context

Justerini & Brooks is a London and Edinburgh & Hong Kong Wine Merchant, founded in 1749 and one of the world's most recognised names in fine wine with a Royal Warrant and a high reputation for quality and service.

Dimensions of the role

The international fine wine market is a competitive and demanding business. The focus for Justerini & Brooks is to continually develop our sales service in line with changing markets and client needs. The aim is to beat the competition and to develop long-standing private client & trade relationships by ensuring we offer market leading advice, stock and service to our customers.

Top Accountabilities

- Support all sales teams, private client, on trade and Hong Kong

- Sales support administration including setting up accounts, credit notes, manual invoices

- Process orders from phone/email/account managers into Stock ERP system (Maginus)

- Answer telephones

- Resolve customer queries/complaints

- Process web orders and help manage web accounts

- Recommend wines and process orders for smaller private client customers

- Arrange international deliveries for private client customers

- Regular contact with 2 warehouses Culina & Octavian Wines Services and numerous freight forwarders

- Arrange deliveries of customer's En Primeur wines

- Attend annual campaign tastings to capture sales

Qualifications and experience required

- Genuine interest in wine, formal wine qualifications an advantage

- Excellent written and verbal communication

- Ability to build relationships with people at all levels

- Extensive use of PC applications: MS Outlook, Excel, Word

- Customer facing environment

- Good attention to detail

-


The role is based in our Golden Square, London office, with flexible working options available.

Move - Customer Service

Regular

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