WE HAVE MULTIPLE OPPORTUNITIES AVAILABLE TO JOIN THE TEAM AT COAL ILA / LAGAVULIN AS A BRAND HOME GUIDE
Diageo is the world's leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.
Our purpose, celebrating life, every day, everywhere means that our brands are part of celebrations big and small. We believe that living our purpose in full is to make the most of life - to be the best you can be at work, at home, with friends, in the community, and for the community.
Our Ambition is to create the best performing, most trusted and respected consumer Products Company in the world. To achieve these, we need the world's very best Lead Brand Home Guides
A diverse workforce is essential to our success as a multi-national, multi-cultural business. Our aim is to foster a culture that provides opportunities for all, through the variety of different personalities, experiences and perspectives, creating a stimulating and rewarding working environment. By creating a truly inclusive workplace that recognises difference and diversity of thought, feelings and actions, we can allow our people to unleash the power of being themselves, always, to enable them to Celebrate Life, Every Day, Everywhere
ABOUT THE ROLE
This is an exciting opportunity to join the team as a Brand Home Guide at the Coal Ila Distillery and Lagavulin Distillery.
Being an integral part of the visitor centre team, as a Brand Home Guide, you'll be required to deliver high standards of customer service and provide a memorable visitor experience. Our tours are the opportunity for the public to learn our story. You'll be guiding them around our beautiful distillery representing the brand and Diageo as a whole. As well as this you will be hosting nosing and tastings for our visitors (full training will be provided)
You'll implement a concentration on ticket sales and promoting our brand. Our impressive whisky bars hold many of our products, therefore shop duties and upselling products will be a key focus for you.
Its an exciting time to join the team at Coal Ila/Lagavulin with Diageo investing £150m for their visitors sites across Scotland with a focus on these two.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
THE IDEAL CANDIDATE:
Are you passionate about customer service and a team player? We hope so!
We are looking for a someone who values the importance of working in a team and being able to build strong working relationships with customers as well. We have roles available at both sites, so ideally would be flexible to work across both visitor centres.
No specific qualifications required, however the following experience/skills are desirable: -
- Interpersonal/communication skills
- Experience of working within a team
- Evening/weekend/public holiday working may be required
Check out our video on our company cultures to find out more about who we are. https://www.youtube.com/watch?v=4CUumWMiPkI
Retail & Hospitality