Digital Transformation Manager

Function:
Other
Role:
Any
Employment Type:
Permanent
Hours:
Full Time
Region:
Europe
Area:
Belgium
Salary:
Competitive
Posted:
18-Nov-19
Recruiter:
AB InBev
Job Ref:
19010776

Digital Transformation Manager

At AB InBev, Challenge Accepted isn't just a phrase; it's a mindset. That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona or Leffe.

We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive under pressure and take ownership of our success. Because we're owners, we take results personally. We dream big, take on new challenges and push the boundaries of what's possible. Join us and you'll be responsible for digital transformation at the best beer company in the world. You'll take the lead from day one, speak your mind and grow your career faster than you thought possible.

The role:

Digital Transformation Manager will focus on improvement of Customer Experience for AB InBev B2B Clients:

-
Analysis of current ABI Customer experience via interviews and surveys

-
Identification of Customer experience gaps and improvement opportunities

-
Definition of future End 2 End Customer journeys using design thinking method

-
Design ABI internal capabilities (process / technology / organization / data) to support End 2 End Customer journey

-
Testing of Customer Experience design with Clients focus group

-
Implementation of initiatives to improve Customer experience taking full ownership for new solution

-
Ensure customer satisfaction with new capabilities, implementation of project as per roadmap and business case, stability of new solution

-
Planning of project activities to ensure optimal project execution and use of available resources, preparation and reporting on projects status updates

-
Drive risk assessment for transformation initiatives, prepare risk mitigation actions and coordinate the execution

-
Create and implement change management plan for the respective scope in close cooperation with entire project team

-
Create stakeholder analysis to be taken into consideration for project implementation

-
Design governance model to provide regular project status update to stakeholders

Digital Transformation Manager

At AB InBev, Challenge Accepted isn't just a phrase; it's a mindset. That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona or Leffe.

We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive under pressure and take ownership of our success. Because we're owners, we take results personally. We dream big, take on new challenges and push the boundaries of what's possible. Join us and you'll be responsible for digital transformation at the best beer company in the world. You'll take the lead from day one, speak your mind and grow your career faster than you thought possible.

The role:

Digital Transformation Manager will focus on improvement of Customer Experience for AB InBev B2B Clients:

-
Analysis of current ABI Customer experience via interviews and surveys

-
Identification of Customer experience gaps and improvement opportunities

-
Definition of future End 2 End Customer journeys using design thinking method

-
Design ABI internal capabilities (process / technology / organization / data) to support End 2 End Customer journey

-
Testing of Customer Experience design with Clients focus group

-
Implementation of initiatives to improve Customer experience taking full ownership for new solution

-
Ensure customer satisfaction with new capabilities, implementation of project as per roadmap and business case, stability of new solution

-
Planning of project activities to ensure optimal project execution and use of available resources, preparation and reporting on projects status updates

-
Drive risk assessment for transformation initiatives, prepare risk mitigation actions and coordinate the execution

-
Create and implement change management plan for the respective scope in close cooperation with entire project team

-
Create stakeholder analysis to be taken into consideration for project implementation

-
Design governance model to provide regular project status update to stakeholders

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