On-Site IT Support Engineer

Function:
Other
Role:
Any
Employment Type:
Permanent
Hours:
Full Time
Region:
England
Area:
Central London
Salary:
Competitive
Posted:
26-Nov-19
Recruiter:
AB InBev
Job Ref:
19011113

On-Site IT Support Engineer

At AB InBev, Challenge Accepted isn't just a phrase; it's a mindset. That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive under pressure and take ownership of our success. Because we're owners, we take results personally. We dream big, take on new challenges and push the boundaries of what's possible. Join us and you'll be responsible for supply chain operations at the best beer company in the world. You'll take the lead from day one, speak your mind and grow your career faster than you thought possible.

Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.

The role:

The On Site IT Support engineer is an active point of contact for internal customers seeking technical assistance and require "in person" interventions for IT problems.

In addition each Engineer owns the local IT footprint for the geographical scope, which includes e.g. server rooms, technical rooms, meeting rooms, input/output devices (e.g. Printers, Scanners), workplace assets and various others. This ownership also includes necessary maintenance and preventive interventions, in alignment with activities of the Business Unit IT Operations Manager.

- First point of contact for all customers in need for technical assistance that cannot be resolved remotely

- Perform remote troubleshooting or walk the customer through the problem solving process

- Perform resolution on priority before case re-direction to other teams

- Identify and apply the best solution based on issue and details

- Direct cases that cannot be resolved directly to correct next level of support teams

- Translate technical information correctly to customers, whereas maintaining accurate information on details for other IT teams

- Recording of information, events, problems, etc. in the resp. resolution logs

- Identify and suggest possible improvements or automations on procedures

- Preventive maintenance of geographical scope IT assets, e.g. meeting room equipment, printers

- Proactive Stock monitoring and management of various IT Assets

- Assist the IT Operations Manager in the administration and operation of the IT Infrastructure


On-Site IT Support Engineer

At AB InBev, Challenge Accepted isn't just a phrase; it's a mindset. That's because we're the world's largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We're a team of curious individuals who see every challenge as a new opportunity to do something incredible. We're resourceful people who thrive under pressure and take ownership of our success. Because we're owners, we take results personally. We dream big, take on new challenges and push the boundaries of what's possible. Join us and you'll be responsible for supply chain operations at the best beer company in the world. You'll take the lead from day one, speak your mind and grow your career faster than you thought possible.

Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.

The role:

The On Site IT Support engineer is an active point of contact for internal customers seeking technical assistance and require "in person" interventions for IT problems.

In addition each Engineer owns the local IT footprint for the geographical scope, which includes e.g. server rooms, technical rooms, meeting rooms, input/output devices (e.g. Printers, Scanners), workplace assets and various others. This ownership also includes necessary maintenance and preventive interventions, in alignment with activities of the Business Unit IT Operations Manager.

- First point of contact for all customers in need for technical assistance that cannot be resolved remotely

- Perform remote troubleshooting or walk the customer through the problem solving process

- Perform resolution on priority before case re-direction to other teams

- Identify and apply the best solution based on issue and details

- Direct cases that cannot be resolved directly to correct next level of support teams

- Translate technical information correctly to customers, whereas maintaining accurate information on details for other IT teams

- Recording of information, events, problems, etc. in the resp. resolution logs

- Identify and suggest possible improvements or automations on procedures

- Preventive maintenance of geographical scope IT assets, e.g. meeting room equipment, printers

- Proactive Stock monitoring and management of various IT Assets

- Assist the IT Operations Manager in the administration and operation of the IT Infrastructure

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